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Frequently Asked Questions
Explore answers to common queries about PrimeWash Express Car Wash services, membership options, and more. Find out everything you need to know to make the most of your car wash experience. Have a question not listed here? Contact us—we're here to help!
We offer family plan pricing for our Signature and Premium Plus wash plans. Add a vehicle for only $19.99!
Our Premium Plus wash offers our ceramic layering process throughout the wash tunnel, a second dry through our Shammy Dry cloth, PLUS our Prime Care Kit which includes a FREE towel, air freshener, and dash wipe. All for only $16!
We offer a line of ceramic infused products in our wash process that repels dirt and water resulting in a longer lasting sleek shine. It also protects against UV rays a contaminant deposits on your vehicles clear coat.
Our Wax & Polish wash is a unique 2 Tunnel process where first you receive a Premium Plus wash through our wash tunnel, then in our second tunnel we hand dry your vehicle, apply a ceramic hybrid spray, and send you through our Polish Buff wraps to evenly polish your vehicle for only $25!
Yes. If you do not have your unlimited tag number please contact us.
Your unlimited tag number is on the fastpass tag, which is placed on your windshield.
Please visit the wash location to transfer a new pass to a different vehicle.
No, please visit the wash location to change plans.
Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.
No, you will not receive a refund. Your plan remains active until your next billing date.
Yes, you will receive an email confirmation after you submit your request.
You will need to stop by the wash location to reactivate your plan.
You will need to stop by the wash location to reactivate your plan.
Yes! Touchless washing is available upon request. Just let our team know when you pull in and we'll accommodate you.
Absolutely. Our combo brushes are regularly inspected and maintained. We also use a double high-pressure pre-rinse before brushes ever contact your car to remove loose dirt — significantly reducing any risk of surface scratching.
The Double Tunnel is our exclusive second tunnel dedicated to hand drying, ceramic hybrid spray application, and machine polishing. It's available at our Upland location and coming soon to Chino Hills. Ontario members receive a full premium wash experience through our single-tunnel process.
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